Our patient experience scores, compiled by Press Ganey, are based on feedback gleaned by randomly surveying 50% of discharged in-patients from NCH and 100% of patients cared for by the NCH Physician Group.

Press Ganey compares these anonymous surveys to more than 1,700 other systems. The Centers for Medicare and Medicaid (CMS) also use these scores in determining how much they will pay individual healthcare systems for the care provided to Medicare patients.