Straight Talk
A weekly update from management on the issues that matter most.


Straight Talk by Dr. Weiss
  • “Healthcare is a terminal illness for America’s governments and businesses. We are in big trouble.” This provocative statement is from the 2009 book The Innovator’s Prescription co-authored by Clayton Christensen, Harvard Business School’s famous professor noted for creative destruction. Disruption, while not necessarily good for incumbent providers of services and products, is typically positive for those who are beneficiaries of these deliverables. In healthcare, the beneficiaries are patients who are also the ultimate payers for care. Wages, taxes, and/or direct payments from patients fund the system.
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  • Healthcare is changing and so must NCH in order to continuously improve patient satisfaction, quality, and safety as well as our colleagues’ engagement, satisfaction, and efficiency.
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  • A momentous shift in the delivery of healthcare is today’s reality. As consumerism, transparency, interoperability, profit margin squeeze, and the quest for quality all accelerate, the existing legacy model will erode. There is hope.
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  • Highlighting a culture of high expectations, NCH is the only healthcare system in Southwest Florida with all of its facilities—out-patient and in-patient—reviewed and accredited by The Joint Commission (TJC).
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  • Collier County has over 65,000 children eighteen and under whose welfare and education are a major concern for all of us. Paula DiGrigoli, Executive Director of the NCH Safe and Healthy Children’s Coalition, recently organized the 2nd Annual Health and Safety Trends meeting where eighty-plus leaders from dozens of organizations shared best practices, progress, and other ways of collaborating to help our next generation.
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