Straight TalkA weekly update from management on the issues that matter most. Dec 20, 2018 At NCH, we are fully committed to our patients and community. We have heard the questions and concerns from our community about our patient-centered care pilot model. We appreciate the opportunities this week to engage in dialogue about what the pilot model means for those we serve. Thank you to those who joined NCH’s conference calls and in-person forums to share your valuable comments and questions. Healthcare is personal, and we want patients and community members to feel empowered to make smart and informed healthcare decisions. We understand that change can lead to confusion, particularly when these changes are not communicated clearly. I’d like to take this opportunity to provide some additional clarity about our patient-centered pilot model: The primary objective of our pilot program is to enhance quality care and the patient experience. We decided to implement this pilot program as part of our commitment to continually improve the way we deliver care to each and every one of our patients. Within this model, primary care physicians can continue to partner in their patients’ care. The model enhances the valuable role of primary care physicians. Personal physicians are encouraged to actively engage in their hospitalized patients’ care. The pilot model promotes integrated care and close collaboration across the entire care team by having a dedicated NCH physician—a hospitalist—physically located to care for patients in a single unit all day long. The program remains a pilot, and patients can opt to be admitted to non-pilot units. Based on bed availability, personal physicians can continue to admit patients to non-pilot units, and we will do our best to accommodate all requests. The data from our pilot program has been very encouraging. We are seeing decreased hospital-acquired conditions such as infections and pressure sores, shorter lengths of stays, earlier discharges, lower rates of patients returning to the hospital for readmission, and increased patient satisfaction. Please know that we are constantly monitoring the progress of our pilot and will be transparent in sharing updates. We also are in the process of identifying an independent reviewer to validate our metrics. We hope that this additional level of verification will ultimately allow our patients and community members to be as excited about this program as we are. The calls and forums were a step toward providing more clarity on the pilot. Committed to hearing from you, addressing your concerns, and sharing updates, we are planning future opportunities to engage with you in 2019 and beyond. We continue to welcome your direct, personal feedback in the meantime. To learn more about our patient-centered care pilot model, please visit our website at https://www.nchmd.org/patient-care-update. On behalf of the entire NCH team, may you have a wonderful holiday season and a happy and healthy New Year. P.S. DO YOU HAVE A COLLEAGUE OR FRIEND WHO WOULD BE INTERESTED IN UPDATES? Please enter their email address at nchmd.org/straighttalk, and we will add them to our complimentary mailing list.