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NCH Maintains 4-Star Rating from CMS

NAPLES, Fla. – July 26, 2023 NCH Healthcare System is happy to announce that it has maintained a 4 out of 5 star rating from the Centers for Medicare & Medicaid Services (CMS) for the fifth year in a row. This recognition underscores NCH’s commitment to delivering exceptional patient care, outstanding clinical outcomes and a patient-centered approach to healthcare.

The CMS Star Rating System is designed to assess the quality and performance of healthcare organizations across the United States. It evaluates various factors, including patient experience, safety measures, clinical outcomes and adherence to best practices. Securing and maintaining a 4-star rating is no small feat; this achievement reflects NCH’s dedication to providing high-quality care that meets and exceeds national standards. NCH hospitals were ranked 4 stars with CMS last year as well.

“We are immensely proud to receive this prestigious recognition from CMS,” said Paul Hiltz, President and CEO of NCH. “This 4-star rating reaffirms our dedication to delivering high-quality, patient-centered care to the individuals and families we serve.”

NCH remains committed to providing a compassionate and patient-centric approach to healthcare. Its state-of-the-art facilities, cutting-edge technology and a team of highly skilled medical professionals ensure that patients receive the best possible care and treatment during their time with us. Moreover, our emphasis on continuous improvement and innovative practices has been critical in maintaining this exceptional rating from CMS. We actively listen to patient feedback and engage in ongoing initiatives to further enhance the care experience and safety of everyone who walks through our doors.

“We are dedicated to continuously improving our practices and raising the bar for quality care,” said Carlos Quintero, Chief Experience Officer at NCH Healthcare System “This recognition inspires us to keep pushing boundaries and striving for excellence in all aspects of our operations, and is a testament to the hard work and dedication of our exceptional team of physicians, nurses and staff who strive every day to deliver the best possible care to our patients.”

NCH has a long-standing tradition of excellence and has been serving the community for over 65 years. The organization’s commitment to quality improvement and patient satisfaction has earned it recognition as a trusted healthcare provider in Southwest Florida, as well as being named among the top 100 hospitals in the nation.